7 DAYS EASY Return & Refund Policy

Last Updated: October 11, 2026

At MOSEERAH, we want every customer to have a pleasant shopping experience. Your satisfaction matters to us, and we always aim to provide quality products and reliable service.

If you experience any issue with your order, we are here to help.

1. Returns & Exchanges

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order. Our team will review the issue and help you with a suitable solution.

We aim to make the return and exchange process as simple and convenient as possible.

2. Refund Policy

If there is an issue with your order, we will do our best to resolve it through a replacement, exchange, or refund, depending on the situation.

Approved refunds are generally processed within 7–14 business days. The time it takes for the amount to reach your account may depend on your payment provider.

3. Product Condition

We request customers to handle products carefully and keep their original packaging whenever possible.

If you receive a damaged or defective perfume, please contact us even if you have already opened the package so we can review the issue and assist you.

For hygiene reasons, returns of used perfumes may require individual review.

4. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

We will try our best to accommodate your request if the order has not yet been dispatched. If payment has already been made, any approved refund will be processed accordingly.

5. Damaged or Incorrect Orders

We take care to ensure that every order is packed correctly.

If you receive a damaged product, a leaking bottle, or an item different from what you ordered, please contact us within 7 days of delivery.

Our team will review your concern and work with you to find a suitable solution.

6. Contact Us

If you have any questions about returns, refunds, or exchanges, please feel free to contact us.

MOSEERAH FRAGRANCES

Website: https://moseerah.com
WhatsApp / Phone: 03179630834

We appreciate your trust in MOSEERAH and look forward to serving you again.

Thank you for shopping with MOSEERAH!